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Terms & Conditions

Ordering Guidelines

*Orders placed before 3:00 pm Atlantic time Monday to Friday will be processed and shipped that day. Orders placed after 3:00 pm , weekends or holidays will be processed on the following business day. Befit Inc. use different combinations of couriers for his deliveries. This is to ensure we can meet everyone’s shipping needs and also to ensure fast and reliable service. Orders will be received anywhere from next day to five business days, depending on your location. Befit Inc. has a flat shipping rate of $14.95+tx or FREE shipping on orders over $99.00 before taxes in Canada.  (Shipments that require extra shipping charges levied by Canada Post may not quality for free shipping. This is a rare occurrences and applies to shipments of excessive weight or those arriving to extremely rural areas). Contact us for international shipping rates.

If you are placing an order for the first time, your first two credit card orders must ship to the card’s billing address or for PayPal orders, to the indicated  PayPal shipping address. This is for our mutual security and to ensure orders are sent to the correct address. After two successful orders, your orders can be shipped to an alternate address.

As an alternative, we do accept Money Orders issued by Canada Post as a form of payment which does not require any address verification. If this option is selected the order will be placed on a temporary hold until the money order arrives, at which time the order will ship to the desired address. Please note we cannot be responsible for typographical errors or undelivered packages due to incorrect address information. Money Order must be made payable to ‘BeFit Health & Fitness’.

*If you are a first time customer and would like to ship somewhere other than the billing address, the only option is PayPal or Canada Post Money Order. We do not make exceptions at this time. Orders of $500 or more must be paid through PayPal only, as credit card will not be accepted at this value.

All prices, taxes and shipping charges are noted during the checkout process of the shopping cart. All orders are shipped via Canada Post. Shipping times depend on the destination and can range for rural areas. Tracking information is sent automatically to your email address when the order is picked up from our warehouse. Some shipments may require a signature upon arrival.

U.S. orders are shipped via Canada Post which gets taken over by USPS once it crosses the border, usually within one to two business days. You will receive an email from Canada Post with the tracking number which you can also use on the USPS web site once the package has entered the U.S. Applicable tax on all items within Canada. No tax for the US.

Order Changes

Orders are processed shortly after received. If you need to change your order, contact us immediately. However, once your order begins the shipping process, we can no longer change your order.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact us. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.